Trusted by over 50 health partners

Our Solutions Research-backed technology for distress screening

CancerSupportSource® (CSS)

Web-based distress and depression screener validated with EMR integration

  • When done correctly studies have shown dramatic results with compliance and patient health1
  • Adhering to depression screening protocols can reduce Emergency Department visits and hospitalizations2
  • Identifying depressed cancer patients early and systematically can be an effective cost mitigation strategy3

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Evidence-based digital pediatric distress screener with EMR integration

  • 97.7% of providers identified clinically important and otherwise unknown data from clinical report
  • Providers indicate the measure is helpful in detecting suicidal ideation/self harm in patients aged 10-21
  • 56.1% of providers changed care for the patient based on the provider report
    • 84% Additional discussion with patient and parent
    • 13% Made additional referrals they were not previously planning to make
    • 11% Other (changed med options, sleep/hygiene review, medication restart)

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HIV Support Source

A psychosocial screening and referral program for adults living with HIV

Research shows that the prevalence of depression, anxiety and post-traumatic disorder is higher among adults living with HIV compared to those without. CSC’s Patient Planning Services and Research & Training Institute has developed a distress screening program to understand the complex experiences of people living with HIV, and direct patients to supportive services.

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MyCareReport

Licensed exclusively through Patient Planning Services, the social enterprise of an international non-profit Cancer Support Community, MyCareReport (MCR) is a digital assessment platform. MCR houses a variety of both proprietary and open-source, research-informed patient reported outcome measures delivered digitally with automated referral, resource and acuity capabilities. Through the platform, screeners can be launched anywhere, from the hospital, in the office or at home using computers, tablets or phones. The versatility of the platform promotes dynamic and efficient usage for patients, caregivers and providers. MyCareReport works to streamline clinical workflow, increase patient satisfaction and to bring the patient and caregiver voice and needs to the forefront of care team communication.

Available Assessments Here

What makes us stand out Key Features

  • Savings Advantages

    4 out of 10 cancer patients are at risk for significant depression. Identifying patients at risk for depression early is a cost mitigation strategy that aligns with key performance indicators.

  • Real-Time Results

    Immediate scoring and automated referrals streamlines clinic flow and decreases time staff need to spend grading papers and submitting referrals.

  • Reporting & Data Analysis

    Real-time raw data helps track trends and identify both barriers and successes for patients and care team. One click and all data downloads to excel for queries. PPS can also automate reports as needed from data.

  • Increased Efficiency

    Current work flow analysis will show too many hours devoted to distress screening. Streamlining and automating the process gets staff patient facing quicker. Identifying barriers to care through screening can increase adherence and communication with care team.

  • Patient & Provider Satisfaction

    Providers receive real time report showing patients main concerns and can address immediately. Patient feels heard, concerns validated and referrals are put in place. Improve HCAHPS scores and decrease readmissions and ED visits.

  • Remote Access & Trusted Content

    Providers can automate emails of screeners to patients at home with prescriptive cadence. Custom award-winning curated content provided by the Cancer Support Community education team allows for reviewed, current content and educational resources on demand for patients.

  • Accreditation Standards

    The Cancer Support Source® is approved by the American College of Surgeons Commission on Cancer to fulfill standard 5.3 for distress screening. The Cancer Support Source® has also been recognized by the Center for Medicare & Medicaid Innovation (CMMI) as an approved depression risk scale to meet the Oncology Care Model OCM-5 quality measure and OCM-6 measure for patient-reported experience of care. The Cancer Support Source® fulfills standards 1.4 for the Quality Oncology Practice Initiative (QOPI).

Make screening efficient and productive How It Works

  1. Initiate Screener

    Patient or Caregiver starts screener at the facility on web-enabled tablet or computer. Screens are prescriptive so the specific screen can be scheduled ahead of time. Tablet handed over to patient or caregiver for completion. (alternatively, the screener can be emailed to the patient at home for completion prior to clinic visit).

  2. Time for Completion

    Patient or Caregiver (depending on screen launched and the person taking it) answers brief screener (takes approximately 3-10 minutes.) Clicks submit once completed and several things happen simultaneously.

  3. Patient Resource Report

    Custom patient or caregiver resource report is generated based on answers to the screen. This can be printed out or emailed or both. (Report can be custom or can be static depending on facility choice). Local and National resources can be plugged in to populate.

  4. Provider Clinical Report

    Clinical/Provider report is generated to provide a real-time snapshot of patient or caregivers level of distress, whether they triggered risk for clinical depression or anxiety as also what are the things, they are most concerned about. Also, a side-by-side and graphed comparison of the previous screen is depicted. One-page immediate pdf clear picture of patient’s current distress level.

  5. Identify At-Risk Patient

    Patients who trigger risk for depression will have an immediate alert sent to the appropriate staff.

  6. Automate Response

    Referrals are automatically dispatched on a per-question basis to departments, individuals, or outside agencies as prescribed by hospital needs. Record of the status of referral is available in the dashboard to determine what has been resolved and by who.

"Patient Planning Services was wonderful to work with as we customized the tool so we could add some COVID-19 specific questions. Customization was quick and seamless. Having access to the raw data and being able to provide support to patients and caregivers in real-time has been so helpful for patient experience and satisfaction metrics."

Allison Applebaum, Ph.D Assistant Attending Psychologist and Director, Caregivers Clinic Memorial Sloan Kettering Cancer Center

"Offering a wide array of support programs through CSS is just one example of the synergy that comes from an integrated service model highlighting the importance of both medical care and social-emotional support."

Courtney Lozano, MSW, LSW Program Director Cancer Support Community Holy Name Medical Center, Teaneck, NJ

"This tool has become an integral part of our consult when patients establish care here. It allows us, from the start, to assess the whole person and address all their concerns, not just medical ones."

Amanda Lipschik, LCSW, OSW-C Holy Name Medical Center

"The programs which we have embraced …. have provided a value-added benefit to our patients for the last eight years, but have been especially beneficial in this year of the pandemic."

Jeff Giguere, MD Medical Director, Center for Integrative Oncology & Survivorship Prisma Health, Greenville, SC

"Social workers have appreciated the interdisciplinary timely communication and real-time triage that has occurred with the switch to electronic distress screening. Innovative implementation of technology as an intervention has added value to the social work service line at Mount Sinai and has been a cost-effective way of obtaining data while providing better patient care."

Alison Snow, Ph.D., LCSW-R, OSW-C Director, Cancer Supportive Services Mount Sinai Downtown Cancer Centers, New York, NY

"We have first-hand access to the innovation and leaders in the field of psychosocial oncology and I believe this is a win-win for organizational goals and patient-centered oncology care."

Anh Lai-O’Connell, LCSW, OSW-C Manager, Social Work/Supportive Care Rocky Mountain Cancer Centers, Denver, CO